ENHANCED SERVICES
 
INTERNET & E-MAIL MESSAGING
VOICEMAIL
TOLL-FREE NUMBER SERVICE
OPERATOR DISPATCH SERVICE
MAINTENANCE
LIMIT OF LIABILITY
WIRELESS SERVICES
TRADE IN OFFER


 

If you're a Metrocall word subscriber, anyone can send you a page, direct from our web site. Just look for the "Send A Page" icon on the Metrocall home page. You can also bookmark that site for future use, saving time in the future! In addition, your word pager has the capability to receive e-mail notification. Anyone that includes your messaging device number in the address field, utilizing the following format: ten digit messaging device number@page.metrocall.com will trigger a notification of that e-mail, direct to your pager!


With your busy schedule, you need to receive and respond to calls quickly and efficiently. Voicemail notifies you immediately when a caller leaves you a detailed voicemail message. You can check the message and return the call prepared, saving time and money for you and your caller.

Metrocall's voicemail solutions offer you a number of options. All packages initiate a messaging device alert whenever a voicemail is deposited into your mailbox.


Plan Greeting Length Message Length Messages Held Storage Time
Junior 15 sec 15 sec 5 12 hours
Standard 30 sec 30 sec 5 24 hours
Plus 30 sec 60 sec 10 48 hours
Executive 60 sec 120 sec 20 72 hours



Metrocall offers personal toll-free numbers in conjunction with its nationwide service. For local service, Metrocall provides a toll-free number (with pin) capability. Metrocall also provides, via our national dispatch service, a single toll-free number (800-800-9724) that will allow access to any Metrocall subscriber. Personal 800 number options are available on certain service plans.



Live Operator Dispatch provides a live operator to take your caller's message and send the message to your messaging device. Operator Dispatch service is a quick, accurate, simple, and convenient way to have your messages delivered to your wireless device.

FEATURES:

  • Toll-free, nationwide, 24/7 messaging
  • Live operator assistance
  • Detailed messages
  • Message retrieval, 24/7
  • Name data is cross linked with city/state and company name

Metrocall offers five convenient plans detailed below. All plans require an activation fee.

Purchase a 2way with Operator Dispatch Service

 
Package Plan Includes
Peace of Mind
5 Dispatched messages per month
Word One
Generic 800 number
30 Dispatched messages per month
800 # Per Message Plan
Personalized 800 number answered by live operator in a customizable greeting
Dispatched messages are charged per message
Word One Plus
Personal 800 number with personalized greeting
30 Dispatched messages per month
Message Dispatch 800
Personalized 800 number answered by live operator in a customizable greeting
30 Dispatched messages per month

 


WHAT IS MAINTENANCE?

Maintenance is a service offered by Metrocall to keep COAM pagers in good operating condition from normal wear and tear and/or defect or malfunction. Maintenance protects against malfunction of the internal electrical and mechanical functioning of the pager due to NORMAL wear and tear and under TYPICAL operating conditions.

MAINTENANCE POLICY

COAM maintenance entitles the customer to a "like for like" exchange if the COAM pager becomes nonfunctional under normal operating conditions.

A maintained pager will generally be exchanged with a replacement pager of like vintage and model based on the availability of equipment by the company at the time. Custom case colors may not be available, therefore black will probably be the replacement color issued most frequently.

The following are included under the maintenance plan:

  • Dead - not responding when turned on
  • Falsing (receiving false pages)
  • Intermittency
  • Loose battery connection
  • Weak vibe motor or speaker volume
  • Weak or no light
  • New battery in exchanged pager
  • LCD (Liquid Crystal Display)

The company reserves the right to determine that a repair is outside of normal wear and tear damage if additional damage becomes apparent after further assessment by inventory staff or the repair facility.

WHAT IS NOT INCLUDED WITH MAINTENANCE?

Maintenance does not include replacement or repair for pager loss, theft, destruction or damage caused by abuse, neglect or operation in an adverse environment (wet, paint, plaster, concrete, extreme heat or cold).

The following items are NOT considered normal wear and tear and are NOT included under the maintenance program.

  • Lost or broken battery covers
  • Missing parts
  • Case damage: cracked, dented, melted
  • Case abuse: stickers, permanent-marker, holes, painted or plastered
  • Broken/Cracked/Bent belt clips or holsters
  • Animal teeth marks
  • Excessive battery consumption or short battery life
  • Not decoding/not receiving (typically network related)

Maintenance may be purchased on any COAM at anytime, however, if maintenance is not purchased at the same time as the pager, an Administration Fee will apply.

Any pager that is destroyed, crushed, minced or mashed, water damaged will be considered damaged beyond repair.


To obtain information on Metrocall's Limit of Liability, please contact a customer service representative at 1-800-344-1004.